Public computers are once again available for use at Toronto Public Library branches following months of disruption caused by a cyberattack, although printing services remain unavailable. The Toronto Public Library (TPL) recently announced the reinstatement of its computer workstations across all branches, allowing visitors to reserve time in advance through the online reservation system, by phone, or in person.
While most public computers are operational, Mac computers are currently offline, and the availability of children’s computers is forthcoming. Despite the resumption of computer services, printing remains suspended, with no specified date for its restoration provided by TPL.
TPL customers awaiting the availability of reserved items will receive notifications by mid-February, either by phone or email, prompting them to collect their items from the library.
Furthermore, the library disclosed that approximately one million books and other materials, including returns and new acquisitions, will soon be processed and returned to library shelves, as indicated in its February 6 service update. Once TPL’s catalogue is fully restored later in February, visitors will regain the ability to place, manage, and cancel holds online.
The cyberattack on October 23 disrupted TPL’s operations, rendering services such as placing book holds, accessing accounts, and using on-site computers inaccessible to users. The breach resulted in the theft of employees’ personal information, including social insurance numbers and government-issued identification copies.
In late January, certain sections of TPL’s website were restored, including eResources, program listings, and branch information. The library acknowledged the ongoing challenges posed by the cybersecurity incident, emphasizing ongoing efforts to restore systems and services across its 100 branches.
